At The Hearing House, our mission has always been to ensure that every cochlear implant (CI) recipient—no matter where they live—has access to the care, support, and expertise they need to communicate and thrive. While our mobile hearing clinic plays a vital role in reaching communities across the northern region, there are times and places where the van simply can’t go. That’s where our outreach visits come in. These outreach clinics are an essential extension of our service

Christmas came early for The Hearing House with a special gift from Len Byles, a Hearing House kiritaki/client, and his wife Pam. Len gifted us a special piece of artwork  (MEGA),  that he created especially for our community.  Pam and Len Byles in front the newly installed MEGA  artwork   MEGA  takes its form from the Kanso 3 cochlear implant (CI), drawing together the many stages, people, and relationships that make a cochlear implant journey possible. The piece serves as a

​ Tip:  ​ ✅ Open the Nucleus Smart App or use your remote to check your current program. You can switch between programs and volume there as well. ​ ​ See you tomorrow for Day 9 of our Christmas CI tips! 💚 ​ ​ ​

Tip: ​ ✅Use a retention option like a SnugFit.  ​ ✅Secure it with a headband, cap or clips. ​ ✅ You might need a stronger magnet - make an appointment at The Hearing House to see if this is an option (Check this link for our Christmas hours): https://www.hearinghouse.co.nz/single-post/christmas-hours-at-the-hearing-house   ​ ​ See you tomorrow for Day 8 of our Christmas CI tips! 💚

​ ​ Tip: ​ ✅ Those may be low battery alerts, program changes, orcoil-off alerts. ​ ✅Use the Smart App or remote to check the processorstatus and notifications. ​ ✅Go into “notifications” through settings on yourphone and disable notifications. ​ ​ See you tomorrow for Day 7 of our Christmas CI tips! 💚

Tip: ​ ✅ Make sure the battery is charged and properly attached. ​ ✅ Try a different battery. ​ ✅ Check for damage or dirt on the battery contacts. ​ ✅ If the rechargeable battery is not working, try the disposable battery. ​ ✅ Also check the coil and cable. ​ ✅If the above doesn't work, please get in touch with The Hearing House on 09 579 2333 or email us at reception@hearinghouse.co.nz   ​ ​ See you tomorrow for Day 6 of our Christmas CI tips! 💚 ​ ​ ​

Tip: ​ ✅ Use speakerphone as a quick alternative. You can turn Bluetooth off or tap the speaker phone icon during a call. ​ ✅ Make sure Bluetooth is on, and the processor is paired correctly. ​ ✅ If needed, repair your processor using the official guides: ​ Apple pairing: https://youtu.be/fcB5gr_M8Fo ​ Android pairing: https://youtu.be/QSXtGfZUOMg ​ If your mobile phone is not on the compatibility list, streaming to your phone may not be an option. The cochlear compatible pho

​ Tip:  ​ ✅ Use the Nucleus Smart App or your remote control to check battery levels. Swap to a fully charged one if needed. Use the disposable batteries in your pack and make an appointment at The Hearing House after the Christmas break to discuss your batteries. ​ ​ See you tomorrow for Day 4 of our Christmas CI tips! 💚 ​ ​ #TheHearingHouse #CochlearImplant#HearingHealth#12DaysOfChristmas#StayConnected#HearingHouseWhānau ​ ​ ​

​ Tip: ​ ✅Check that the cable and coil are properly connected and not damaged. Try replacing the cable with a spare. Change the battery. If this fails, call The Hearing House or email adultci@hearinghouse.co.nz  for support over the Christmas break (please note clinic closure times on our website) https://www.hearinghouse.co.nz/single-post/christmas-hours-at-the-hearing-house   ​ ​ See you tomorrow for Day 3 of our Christmas CI tips! 💚 ​ ​ #TheHearingHouse #CochlearImplant