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CLIENT STORIES: Written Stories

Our vision at The Hearing House is to foster a sense of community where everyone is welcome.

People are at the heart of everything we do and we co-design our services with kiritaki and whānau

to ensure we understand and meet their needs.

 

Here are stories of our kiritaki whose lives we've been privileged to help change.

Jan's story

Jan Trim, a 74-year-old great-grandmother from Taupō, has experienced a life-changing improvement after receiving a cochlear implant earlier this year. After living with hearing loss for over 30 years and increasingly feeling isolated, Jan was referred to The Hearing House for assessment and surgery.


Since her implant, she has found it much easier to have conversations, even in busy environments, and no longer needs to rely on others repeating themselves. She says the biggest joy has been being able to clearly hear her grandchildren and great-grandchildren. Jan describes the surgery as an opportunity not to be missed, allowing her and her husband to continue living life to the fullest.

Eviana's story

Eviana Peterson, a Year 13 student from Mount Maunganui College, shares her experience on a five-day Inspiration Voyage with the Spirit of Adventure. Living with cochlear implants since early childhood, she has grown up supported by her family and The Hearing House, which has helped her stay connected and access opportunities throughout her life.


She describes the voyage as a long-held dream, made possible through a supported and inclusive programme. During the trip, she fully took part in sailing activities, built confidence, and navigated small challenges with her cochlear implants, while feeling well supported on board. Eviana says the experience was empowering and has inspired her to return for a longer voyage in the future and support others in similar journeys.

Hanin's story

Hanin shares how she received her cochlear implant as a child and spent many years supported by The Hearing House, her family, and educators to develop her communication skills and access sound.


She went on to study Architecture and Spatial Design, building an international career and also working as a photographer and speaker on inclusion. Hanin reflects on her journey as one shaped by determination and strong support, and now hopes to inspire others to follow their goals and stay hopeful.

Deborah's story

Deborah shares her hearing journey, which began in her mid-30s while she was teaching and raising young children. After first being fitted with hearing aids, she continued working as a food technology teacher for many years, adapting to changes in her hearing with ongoing support so she could stay connected in her professional and family life.


In 2024, Deborah chose to have a cochlear implant. With guidance from The Hearing House, she gradually adjusted to the device and found sounds becoming clearer and more natural over time. She describes the experience as empowering, helping her regain confidence in everyday situations and strengthening her connection with her grandchildren and wider community.

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