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🎄12 Days of Christmas with Cochlear Implants🎄
The festive season is nearly here — and we’re helping you stay connected and confident throughout the holidays! 💛
Starting in December, we’ll be sharing 12 days of tips to help you:
✅ Keep your cochlear implant equipment in top shape
✅ Troubleshoot common issues at home
✅ Know what to do (and who to contact) over the Christmas break
From equipment care to managing your communication at busy Christmas gatherings, we’ve got you covered for a smooth, stress-free season.
Keep an eye on our page and share the tips with your whānau — so everyone can enjoy the sounds of Christmas! 💚
📅 Day 12: What do I do if ... I’m struggling to hear in a noisy place like a holiday party or restaurant?
Tips: ✅ Move to a quieter area — away from speakers or busy spots. ✅ Ask to turn down background noise like music or TV. ✅ Face the person you’re speaking to for visual cues. ✅ Choose quieter seating — corners or booths work best. ✅ Use your accessories like a Mini Microphone. ✅ Advocate for yourself — it’s okay to ask for a quieter space. Thanks for joining us for our 12 Days of Christmas with CIs! We hope these tips help you stay connected and enjoy all
📅 Day 11: What do I do if … I’m feeling overwhelmed?
Tip: ✅Email familysupport@hearinghouse.co.nz for an appointment with our counsellor Hazel in the new year. There are many ways in which she can offer support: face-to-face, email or text, a phone call, an online appointment ✅ If you would like support for your wellbeing sooner, please reach out to your GP, call HelpLine or dial 1737. See you tomorrow for Day 12 – the last day of our 12 Days of Christmas CI tips! 💚
📅 Day 10: What do I do if … I’m having severe pain, see discharge or am worried about an infection?
Tip: ✅Don’t delay. See your GP or go straight to A&E. Let them know you have a cochlear implant and let them examine the site ✅ Email adultci@hearinghouse.co.nz after you have seen the doctor to let us know the outcome, and we can book a follow up appointment with you See you tomorrow for Day 11 of our Christmas CI tips! 💚
📅 Day 9: What do I do if ... I’m in a noisy place and it’s hard to hear?
Tip: ✅ Use the ForwardFocus feature in the Smart App if available. ✅Switch to a noise program if one is set up. ✅ Adjust volume if needed. See you tomorrow for Day 10 of our Christmas CI tips! 💚
📅 Day 8: What do I do if ... I’m not sure what program I’m on or if I need more volume?
Tip: ✅ Open the Nucleus Smart App or use your remote to check your current program. You can switch between programs and volume there as well. See you tomorrow for Day 9 of our Christmas CI tips! 💚
📅 Day 7: What do I do if ... the coil keeps falling off?
Tip: ✅Use a retention option like a SnugFit. ✅Secure it with a headband, cap or clips. ✅ You might need a stronger magnet - make an appointment at The Hearing House to see if this is an option (Check this link for our Christmas hours): https://www.hearinghouse.co.nz/single-post/christmas-hours-at-the-hearing-house See you tomorrow for Day 8 of our Christmas CI tips! 💚
📅 Day 6: What do I do if ... I hear beeps or tones I don’t recognise?
Tip: ✅ Those may be low battery alerts, program changes, orcoil-off alerts. ✅Use the Smart App or remote to check the processorstatus and notifications. ✅Go into “notifications” through settings on yourphone and disable notifications. See you tomorrow for Day 7 of our Christmas CI tips! 💚
📅 Day 5: What do I do if ... my processor won’t turn on?
Tip: ✅ Make sure the battery is charged and properly attached. ✅ Try a different battery. ✅ Check for damage or dirt on the battery contacts. ✅ If the rechargeable battery is not working, try the disposable battery. ✅ Also check the coil and cable. ✅If the above doesn't work, please get in touch with The Hearing House on 09 579 2333 or email us at reception@hearinghouse.co.nz See you tomorrow for Day 6 of our Christmas CI tips! 💚
📅 Day 4: What do I do if ... my phone isn't streaming sound to my processor?
Tip: ✅ Use speakerphone as a quick alternative. You can turn Bluetooth off or tap the speaker phone icon during a call. ✅ Make sure Bluetooth is on, and the processor is paired correctly. ✅ If needed, repair your processor using the official guides: Apple pairing: https://youtu.be/fcB5gr_M8Fo Android pairing: https://youtu.be/QSXtGfZUOMg If your mobile phone is not on the compatibility list, streaming to your phone may not be an option. The cochlear compatible pho
📅 Day 3: What do I do if ... my battery doesn’t seem to last long
Tip: ✅ Use the Nucleus Smart App or your remote control to check battery levels. Swap to a fully charged one if needed. Use the disposable batteries in your pack and make an appointment at The Hearing House after the Christmas break to discuss your batteries. See you tomorrow for Day 4 of our Christmas CI tips! 💚 #TheHearingHouse #CochlearImplant#HearingHealth#12DaysOfChristmas#StayConnected#HearingHouseWhānau
📅 Day 2: What do I do if ... I can’t hear anything from my processor?
Tip: ✅Check that the cable and coil are properly connected and not damaged. Try replacing the cable with a spare. Change the battery. If this fails, call The Hearing House or email adultci@hearinghouse.co.nz for support over the Christmas break (please note clinic closure times on our website) https://www.hearinghouse.co.nz/single-post/christmas-hours-at-the-hearing-house See you tomorrow for Day 3 of our Christmas CI tips! 💚 #TheHearingHouse #CochlearImplant
📅 Day 1: What do I do if ... my sound is muffled?
Tip: ✅Try changing the mic cover or microphone filter — they can get clogged over time and affect sound quality. ✅Here’s a handy video to help make changing the microphone cover easier: https://youtu.be/QsCCtmjb53c See you tomorrow for Day 2 of our Christmas CI tips! 💚 #TheHearingHouse #CochlearImplant #HearingHealth #12DaysOfChristmas #StayConnected #HearingHouseWhānau
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