Changing the lives of deaf children and adults with cochlear implants and hearing aids

“I’m very glad I was given the opportunity [to have cochlear implants]. It is life changing. I can’t imagine what life would be like if it was different.” - Alison Winstanley

Here at The Hearing House, we believe anything is possible.

 

Families who come to The Hearing House are seeking a future for their child which focuses on listening and spoken language.

 

We watch as babies and toddlers who have significant hearing loss grow into children, teenagers and young adults – and we are blown away by these guys.

 

In many cases the adults we work with have overcome massive challenges and frustrations. A cochlear implant is truly life-changing for them.

Young and young-at-heart, they have all overcome different types of adversity – but they all have plans, they all have dreams, they have all accomplished so much already and they all have so much more that they can achieve.

 

They are proof that anything is possible.

"I’ve come quite a long way and I’m definitely where I want to be. I’m definitely quite proud of what I’ve done." - Thomas McClintock

As we prepare for the anticipated changes New Zealand will face with the spread of corona virus, we want to assure clients and families of The Hearing House that we are committed to keeping you safe and prepared. We will do the best we can in the changing circumstances.  We assure you we will monitor events and update our communication and processes.  We have a communication strategy in place and will provide ESSENTIAL SERVICES.  Be well, stay safe and reach out as needed.

 

The ESSENTIAL SERVICES The Hearing House will provide include:

  1. Aiming to keep every one “on the air” and hearing with well-functioning technology

  • You can contact Cochlear Australia & New Zealand to replace parts under warranty or to purchase direct (see below). Med El and Advanced Bionics users should contact The Hearing House directly.

  • We can send parts not under warranty from clinic stock and make plans for delivering.

  1. Providing information about who to contact if there is a medical concern, such as a swollen or infected surgery site. Our clinic phone will be monitored during business hours.

  2. Making tele-conferencing available for therapy or emergency audiology consultations.

 

At Level 2 status:

Those over 70 years of age, either clients or people accompanying them, are not to come to The Hearing House.  Those who have other immune compromised health conditions should also not come in.  Of course social distancing and good hygiene must be observed.

Contact THH during normal business hours if you should not come in. We will help you with your needs and provide the ESSENTIAL SERVICES.

At Level 3 status:

Travel limited meaning you come to The Hearing House ONLY if there are no other alternatives to complete ESSENTIAL SERVICES.  All consultations will be carried out by phone or teleconference.

At Level 4 status:

Stay at home. The Hearing House is closed. ESSENTIAL SERVICES will be accomplished through phone and teleconferencing only.

To contact The Hearing House

By phone: 0800 2547 836 toll free or 09 579 2333

By email: For adults, email AdultCI@hearinghouse.co.nz

For children, email PaediatricCI@hearinghouse.co.nz  

In addition to phone communication, The Hearing House has access to Skype, Facetime, Zoom and Messenger.  Those who have iPhones or iPads can use Facetime.  Those with Android devices should have access to all the other conferencing tools. Call or email to request a video conference.

Communicating with Cochlear or Setting up a Cochlear Account

The Cochlear Youtube channel and the support website have a lot of great information on a number of topics:

https://www.cochlear.com/au/en/home/ongoing-care-and-support/device-support/nucleus-family

https://www.youtube.com/channel/UCSqEEW9xo_J3tIR86xQlgYA

If you have not already, set up an account at Cochlear -  https://mycochlear.com

By phone: Cochlear toll free phone 0800-444-819 (10:00-5:30)

By email: customerservice@cochlear.com

Clients with Med El and Advanced Bionics devices can access troubleshooting information and make direct purchases from the websites

Med El

https://au.shop.medel.com/

Advanced Bionics

nzinfo@advancedbionics.com

Ever wondered about the parts of the ear and how sound is transmitted to the brain? Do you know there are three different types of hearing loss?

 

Find out more...

“I’m very glad I was given the opportunity [to have cochlear implants]. It is life changing. I can’t imagine what life would be like if it was different.” - Alison Winstanley

Here at The Hearing House, we believe anything is possible.

 

Families who come to The Hearing House are seeking a future for their child which focuses on listening and spoken language.

 

We watch as babies and toddlers who have significant hearing loss grow into children, teenagers and young adults – and we are blown away by these guys.

 

In many cases the adults we work with have overcome massive challenges and frustrations. A cochlear implant is truly life-changing for them.

Young and young-at-heart, they have all overcome different types of adversity – but they all have plans, they all have dreams, they have all accomplished so much already and they all have so much more that they can achieve.

 

They are proof that anything is possible.

"I’ve come quite a long way and I’m definitely where I want to be. I’m definitely quite proud of what I’ve done." - Thomas McClintock

Latest News

  • Facebook - Black Circle
  • Instagram - Black Circle
  • YouTube - Black Circle

Postal Address: 

PO Box 74-022

Greenlane

Auckland 1546

New Zealand

 

Physical Address:

251 Campbell Road

(Entrance on William Ave)

Greenlane

Auckland 1061

OPENING HOURS

Phone: 09-579-2333 or

0800-2-LISTEN/ 0800-254-783

Fax: 09-579-2310

Email: reception@hearinghouse.co.nz