Tip: ​ ✅ Use speakerphone as a quick alternative. You can turn Bluetooth off or tap the speaker phone icon during a call. ​ ✅ Make sure Bluetooth is on, and the processor is paired correctly. ​ ✅ If needed, repair your processor using the official guides: ​ Apple pairing: https://youtu.be/fcB5gr_M8Fo ​ Android pairing: https://youtu.be/QSXtGfZUOMg ​ If your mobile phone is not on the compatibility list, streaming to your phone may not be an option. The cochlear compatible pho

​ Tip:  ​ ✅ Use the Nucleus Smart App or your remote control to check battery levels. Swap to a fully charged one if needed. Use the disposable batteries in your pack and make an appointment at The Hearing House after the Christmas break to discuss your batteries. ​ ​ See you tomorrow for Day 4 of our Christmas CI tips! 💚 ​ ​ #TheHearingHouse #CochlearImplant#HearingHealth#12DaysOfChristmas#StayConnected#HearingHouseWhānau ​ ​ ​

​ Tip: ​ ✅Check that the cable and coil are properly connected and not damaged. Try replacing the cable with a spare. Change the battery. If this fails, call The Hearing House or email adultci@hearinghouse.co.nz  for support over the Christmas break (please note clinic closure times on our website) https://www.hearinghouse.co.nz/single-post/christmas-hours-at-the-hearing-house   ​ ​ See you tomorrow for Day 3 of our Christmas CI tips! 💚 ​ ​ #TheHearingHouse #CochlearImplant

​ Tip: ​ ✅Try changing the mic cover or microphone filter — they can get clogged over time and affect sound quality. ​ ✅Here’s a handy video to help make changing the microphone cover easier: https://youtu.be/QsCCtmjb53c ​ ​ See you tomorrow for Day 2 of our Christmas CI tips! 💚 ​ ​ #TheHearingHouse #CochlearImplant #HearingHealth #12DaysOfChristmas #StayConnected #HearingHouseWhānau ​ ​ ​ ​

​ The festive season is nearly here — and we’re helping you stay connected and confident throughout the holidays! 💛 ​ ​ Starting in December, we’ll be sharing 12 days of tips to help you: ​ ​ ✅ Keep your cochlear implant equipment in top shape ​ ✅ Troubleshoot common issues at home ​   ✅ Know what to do (and who to contact) over the Christmas break ​ ​ From equipment care to managing your communication at busy Christmas gatherings, we’ve got you covered for a smooth, stress-

Fifteen years ago, investment adviser Damian Kearns drove his 71-year-old father Daniel from Dunedin to Christchurch to have his cochlear implant surgery, under the care of the Southern Cochlear Implant Programme (SCIP). Dublin-born Daniel, an avid sports supporter who emigrated to New Zealand forty years ago, had suffered a major stroke in the mid-90s, with his hearing impacted as a result. He had tried hearing aids, but Damian says it was a frustrating experience for everyo

​ The festive season is nearly here! ​ ​ Over the holidays, we’ll have a smaller team on deck, so it may take a little longer than usual to get back to you. If you need support, please contact us on 09 579 2333  or reception@hearinghouse.co.nz , and we’ll be in touch as soon as we can. ​ ​ Our phones and emails will be monitored only on the dates listed below. ​ ​ If you need urgent medical assistance over the holiday break, please contact your closest A&E department. ​ ​ Hol

We’ve loved having Tash Shallita, a Senior Listening and Spoken Language Specialist from The Shepherd Centre in Australia, working with our team over the past few months! 🎉⁠ Tash brings extensive experience in paediatric cochlear implantation and has been supporting our early intervention services while also providing valuable onsite training.⁠ ⁠Her time with us so far has been a fantastic opportunity to learn from another First Voice Centre and strengthen connections for f

When Louis Smith was born four months ago, his parents, Nicole and Josh, were filled with all the joy and wonder that comes with meeting your first child. What they didn’t expect, however, was that their first experience of parenthood would also become their first encounter with hearing differences. Louis’ hearing journey began early. In his first week, the Newborn Hearing Screening Programme at Auckland Hospital suggested he might not be hearing typical sound levels. Further