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Daily appointments are available for our kiritaki to work through basic troubleshooting, repairs and part replacements for your cochlear implant, hearing aid or accessories. 


If your cochlear implant or hearing aid is not working, here's what you need to do: 


Call us on 09 579 2333 or email to request a troubleshooting appointment. These can be in person at The Hearing House or over the phone.  


If we hear from you before midday you can expect to be booked in on the day. 


If we hear from you in the afternoon we will book you in the following day. 


Please note, we are unable to provide CI or hearing aid adjustments during these sessions. If you need programming, you will need to make a separate appointment with your audiologist. 


If you know what you need, you can purchase batteries or equipment via the Cochlear store or by emailing

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