Team Spotlight: Silvia Rosioru, Information and Data Systems Lead at The Hearing House
- 1 hour ago
- 3 min read
“I joined The Hearing House in 2018, and in my role as information and data systems lead, I manage the client database and information systems that support our services. I produce reports that help the organisation track performance and identify potential areas for improvement.\
“I am also the Privacy Officer at The Hearing House, so part of my role is also ensuring that The Hearing House is compliant with data protection laws. I am responsible for managing how personal information is collected, stored, and used.”
Read the story alongside the video above to learn more about Silvia’s background and experience.
Q&A
Q: Can you tell us a bit about your background and your journey with the Cochlear Implant Programme?
Silvia: I’m originally from Romania and moved to New Zealand in 2002. I studied Cybernetics, Statistics and Economic Informatics at the Bucharest University of Economic Studies, and before moving to New Zealand I worked as a computer science teacher. Over the years, I found myself drawn more and more towards operational and information systems within the disability sector. I enjoy solving problems and improving the way services are delivered.
Q: You’ve held a variety of roles over the years—what has that journey been like?
Silvia: It has given me a good understanding of how the cochlear implant programme works from different angles and how it is connected with other services outside the programme. I’ve worked with clients, clinicians, surgeons, administration teams and external providers, so I understand how they collaborate to provide better support for kiritaki/clients. I moved into my current role around the time we implemented our new client management system, and having experience across many areas of the organisation really helped because I already understood the wider workflow and how different teams operate.
Q: What led you to take on a role focused on systems and data?
Silvia: A lot of it happened naturally over time. I kept ending up involved in projects, reporting, workflow issues and fixing operational problems. I realised I enjoyed improving systems and making things work better and more efficiently.
Q: What is the best part of your role—and the biggest challenge?
Silvia: I like untangling messy problems and building processes that actually make sense in real life, not just on paper. The disability sector is constantly evolving, so systems and processes have to keep adapting as well.
Q: Why is it important to make information and reporting clear and accessible?
Silvia: Our reporting helps us measure the impact we are having and identify where change may be needed. For example, if our data analysis shows that kiritaki are disengaging from services or missing appointments, we can follow up to better understand the reasons why and adapt our practice to address any barriers or shortcomings.
People make decisions based on information, so it is vital that data is accurate, accessible, and easy to understand. If information is unclear, outdated, or inconsistent, it can affect planning, funding decisions, reporting requirements, and ultimately client care itself. Good reporting should provide meaningful insights into what is really happening and support informed decision-making, rather than creating confusion or uncertainty.
Q: What is something people might not realise about the work you do behind the scenes?
Silvia: Probably how much constant maintenance there is. Systems don’t just get built and then magically work forever. There is ongoing troubleshooting, fixing issues, checking data quality, improving workflows and helping staff adapt to changes.
Q: What advice would you give someone considering a career in health systems, data or programme coordination?
Silvia: Learn how organisations actually function, not just the technical side. You can build the most beautiful system in the world, but if it doesn’t work for the people using it every day, it fails.
Q: What do you like to do outside of work?
Silvia: Outside of work I’m very involved in the Romanian community in Auckland, where I help organise cultural events, theatre productions and community activities. I’m also a mum to two children and a cat, so life outside work is usually pretty busy. I also love travelling and experiencing different cultures, history and food whenever I get the chance.
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