CLIENT STORIES: Written Stories
Our vision at The Hearing House is to foster a sense of community where everyone is welcome.
People are at the heart of everything we do and we co-design our services with kiritaki and whānau
to ensure we understand and meet their needs.
Here are stories of our kiritaki whose lives we've been privileged to help change.

Alison's story
Alison Winstanley, a cochlear implant user, has recently been admitted as a barrister and solicitor of the High Court of New Zealand, completing years of study and dedication. She has had a lifelong connection with The Hearing House, receiving audiology and specialist language support from an early age.
Her journey, from toddler visits with founder Sir Patrick Eisdell Moore to achieving success in the courtroom, highlights the lasting impact of early intervention, expert care, and ongoing support in empowering people who are deaf or hard of hearing.

Ray, Jenny and Janet's story
Ray, Jenny, and Janet’s grandmother, Avis, was born deaf in the early 1900s. Without access to hearing aids at the time, she developed strong lip-reading skills to communicate with those around her.
Avis had five children, all of whom were also deaf. Growing up in both Deaf and hearing spaces, they remember feeling included and accepted, with no sense of being treated differently. The only extra effort was encouraging people to face them when speaking so they could read lips — a skill their mother had mastered and passed down.

Murray's story
Murray Blondell, born hearing, began experiencing changes in his hearing at age three and wore hearing aids throughout childhood. Passionate about sports, he excelled in the Special Olympics, winning multiple national and international medals.
With a cochlear implant, Murray gained new ways to hear and engage with the world. Using both the implant and a hearing aid, he enjoys balanced hearing, improved communication, and greater confidence in daily life and work.

Lucia's story
At just 11 months old, Lucia has already been on an extraordinary journey. She lives in Birkenhead, Auckland, with her mum Chelsea, dad Michael, and big sister Daisy, who is four years old. The rest of the family are hearing, but Lucia was born profoundly deaf.
Lucia’s hearing difference was first identified through the newborn hearing screening programme when she was just two days old. Both ears did not meet the typical hearing threshold, and she was referred to an audiologist at Greenlane Hospital for an Auditory Brainstem Response (ABR) test. By the time the appointment came around, she was six weeks old.
